【DSE 英文】2024 DSE English Paper 2 Part A 詳細題解
相信有做齊Past Paper的同學，不難發現2024的Paper 2在經歷課程及評核上的改動後，試卷結構和題型上都和往年大相徑庭，不但題目的選擇更少，題型更多為開放性題目，令不少考生都感到無所適從。今天，LearnSmart帶你全面分析Paper 2改革內容，詳細解讀2024 DSE Paper 2 Part A，更提供高分範文，務求令同學對新制及評分準則有更充分的了解，從而更有信心迎接考試挑戰！
DSE 英國語文科 Paper 2 舊制 VS 新制
2024 DSE English Paper 2 Part A 詳細題解
Part A Question 1
After seeing the advertisement below, you booked a one-night stay at the Seaside Hotel. However, you were not happy with your stay because the room was very different from what was shown on the hotel's website.
Write an email to the hotel manager. In your email, you should explain:
why you were disappointed; and
what you would like the manager to do.
題目分析：
1. 背景
寫信者（酒店客人）根據廣告或網站上的圖片與資訊預訂了Seaside Hotel的一晚住宿。然而，實際入住時，發現房間與廣告所描述的差距極大，導致住宿體驗非常失望。寫信者希望向酒店經理表達不滿並解決問題。
題目中提供的關鍵背景細節：
廣告承諾了特定的設施和條件（ocean view, Wi-Fi, air-conditoning, room service, non-smoking room, includes taxes and fees）。
實際情況與廣告內容不同（e.g. blocked ocean view, poor hygiene, malfunctioning air-conditioning, hidden fees）。
寫信者需要清楚地解釋不滿的原因，並提出具體的解決要求。
2. 情緒
正面情緒（原本的期待）
基於廣告的期待或興奮：
I was really looking forward to a relaxing and enjoyable stay based on the beautiful photos and descriptions on your website.
負面情緒（實際的感受）
失望：
The room did not match the description or photos provided online, which made me feel extremely disappointed.挫折：
It was frustrating to discover that the promised amenities, such as Wi-Fi and air conditioning, were either unavailable or not functioning properly.被誤導或欺騙的感覺：
I feel that the advertisement was misleading because the actual condition of the room did not reflect the high standards displayed on the website.
3. 目的
淺層目的
清楚表達對住宿體驗的不滿，解釋原因。
請求酒店經理採取行動解決問題，例如：
offer a full or partial refund
offer a compensation package
深層目的
確保酒店改進服務質量，更新廣告資訊，以防未來其他顧客遇到類似問題。
爭取公平待遇，讓酒店經理正視寫信者的問題並給予合理回應。
保持專業與禮貌的語調，確保對方尊重寫信者，並提升溝通的有效性
例如：
I hope this feedback helps your hotel improve its services and avoid misleading future guests.
4. 對象
信件的目標對象是酒店經理，負責處理顧客的意見與投訴，並有能力解決問題（如提供退款、調整廣告內容等）。
如何有效地與酒店經理溝通：
使用禮貌且尊重的語氣：
Dear Hotel Manager, I hope this email finds you well. I would like to bring to your attention some concerns regarding my recent stay at your hotel.清楚且具體地描述問題：
The room I stayed in did not have the advertised ocean view. Instead, the window faced a parking lot, which was very disappointing.提出合理的解決方案：
I kindly request a full refund for the stay due to the discrepancies between the promised and actual conditions of the room.
考評局評分準則
1. 內容 (Content)
符合題目要求：清楚描述房間與廣告不符的問題（如裝潢、設施、清潔、景觀等）。
解釋失望原因：具體說明為什麼感到失望，重點突出最重要的問題。
提出解決方案：提出合理要求（如退款、更新網站資訊）。
相關性：聚焦於房間問題，避免討論不相關的內容（如餐廳或員工態度）。
2. 語言 (Language)
準確性：使用正確的語法、拼寫和標點。
詞彙多樣性：使用恰當的詞彙描述經歷與感受，避免詞語重複。
語氣與風格：語氣禮貌但堅定，保持專業性，避免過於情緒化或無禮的表達。
語法靈活性：能正確使用過去式和過去完成式，突出預期與現實的對比。
3. 組織 (Organization)
結構清晰：文章分段合理，包括：
開頭說明背景與目的。
主體描述問題與感受。
結尾提出要求與期待回應。
連貫性：使用適當的銜接詞（如However、Morover、Therefore）保持段落與句子之間的連接。
簡潔性：表達清楚，不冗長，突出重要信息。
2024 DSE Paper 2 Part A 範文
Dear Hotel Manager,
I hope this message finds you well. I am writing to express my disappointment with my recent stay at the Seaside Hotel. I chose your property based on the appealing advertisement that promised a room with a balcony and ocean view, but unfortunately, my experience fell far short of these expectations.
Firstly, the room I was assigned differed significantly from what was advertised on your website. The promotional materials highlighted a spacious room with a stunning ocean view and a large balcony—features that influenced my decision to book. However, upon arrival, I was dismayed to find that the room had an obstructed view and a much smaller balcony. Instead of the bright and airy space showcased online, the room faced a neighboring building, which I found extremely disappointing. I had anticipated a relaxing experience enjoying the ocean view, but instead, I felt misled and frustrated.
Additionally, I was shocked to discover that the room was not a non-smoking room, despite your promise of a smoke-free environment. The lingering smell of smoke was not only unpleasant but also posed a health concern for my family, particularly my children, who are sensitive to such conditions. This situation was entirely unacceptable and made our stay uncomfortable and stressful.
To compound matters, the air conditioning unit in the room was not functioning properly, leaving the space uncomfortably warm and poorly ventilated. After a long day of travel, my family and I were looking forward to unwinding in a cool, comfortable environment. Instead, the heat and unpleasant odor made it nearly impossible to relax or sleep well.
On top of these issues, I was surprised by the additional charges for breakfast that were not clearly communicated during the booking process. Your advertisement stated that taxes and fees were included, yet I was only informed of the breakfast charge at checkout. This lack of transparency felt misleading and added further frustration to an already disappointing stay.
In light of these issues, I kindly request a partial refund or a discount on a future stay to compensate for the inconveniences we experienced. I also urge your team to address these problems to avoid similar incidents for future guests. Specifically, I recommend ensuring your advertisements accurately reflect the rooms available, adhering to the promise of a smoke-free environment, maintaining properly functioning amenities, and providing clear communication about all charges upfront.
I look forward to your response and hope that steps will be taken to improve the guest experience. Please reply to me within seven working days.
Yours faithfully,
Chris Wong
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